FAQs

Course Login 

Whom do I contact for help?

For assistance with technical questions, course login, or questions concerning STEP programming and course content, please:

STEP’s normal operating hours are from 8:00 a.m. - 4:00 p.m. Eastern Time, Monday through Friday. 

Have a question about our online courses?

FAQ Question Directory

Why can’t I log into my course?

Can't see your Canvas course or Zoom meeting?

Whom do I contact for help?

How do I register for a course?

I am enrolled in a course. How do I access it?

I forgot my User ID. How can I login?

What if I have never taken an online course before?

What kind of computer and software do I need?

Can I use a tablet or phone to take a course?

How do I clear my web browser information or cache?

What are STEP’s payment, refund, and course cancellation policies?

When will my course certificate arrive?

How long will I have access to my course?

What if I am not “computer literate” or not familiar with the Internet? 

I teach high school theology and have a Master’s degree. Would I still get something out of these courses? 

Can I get academic credit for these courses?

What books do I have to buy?

Are credit card transactions on STEP’s website secure? 

 

 

Why can’t I log into my course? 

There may be a few different reasons why you cannot log into your course. Please read below for immediate help. 

  1. Courses do not appear in the course “Sites” until the official start date of the session (for example, June 14, 2021). Even if you register several weeks in advance, no course will be available until the course begins. Try again after the start date.
  2. Once you register, you have to be manually added to the course by STEP/Camino staff. If you register after business hours or on the weekend, you may have to wait to be loaded into the learning management system.
  3. If you have taken courses before, your old Sakai login will not work. Please login at https://notredamecatalog.instructure.com/and enter your username which is nd/ followed by your email address.  For example, if your email address is johndoe@gmail.com, your login for McGrath courses will be nd/johndoe@gmail.com. 

You can learn more about logging in with these guides: the Login Guide for Canvas and Login Guide for the Canvas Mobile App.

 Send us an email at stepnd@nd.edu

 

Can't see your Canvas course or Zoom meeting?

Clearing the cache of your web browser can fix basic web page issues, including if web pages are not loading correctly or displaying errors. When you clear your browser cache, it:

  • prevents you from using old forms
  • protects your personal information
  • helps web applications run better on your computer
  • enhances system and application performance 

Note: Cached credentials, including passwords and Two Step authentication, will be cleared when following the instructions below.

To clear cache, locate the browser you are using in the list below and follow the instructions.

How do I register for a course?

Want to learn more about your faith? All of STEP's courses have open enrollment and open admission. All are welcome!

Step 1: Select your course 

Step 2: Sign up online via “Register Now”

  • Courses fill up; please register one month before
  • Follow through registration system pages
  • Registration closes Friday before session start date

Step 3: Verify email confirmation 

  • Sent after registering and confirms your enrollment
  • Provides login details
  • Lists any required course texts

Step 4: Login

  • Available on course start date.

View our "How to Register for Course" video below:

I forgot my User ID. How can I log in?

Your Use ID is nd/ followed by the email address that you used to register for your course, for example: nd/johndoe@gmail.com.

 

I am enrolled in a course. How do I access it?

You can find information regarding course login, access, and navigation in the Participant Guide

 

What if I have never taken an online course before?

Online learning is new to many of our course participants. Each course contains orientation material to ensure you are adequately familiar with the software in order to enjoy the course. 

 

What kind of computer and software do I need?

To participate in a STEP online course, you need a computer (PC or Mac), Internet access, and a browser.  Please submit a Problem Report for questions about video content in a course.

For all courses, Notre Dame’s online learning environment supports the use of Internet Explorer (version 8.0 or later), Chrome (v.16.0 or later), Firefox (v.8 or later), and Safari (v.5.1 or later). Course video may require Internet Explorer version 9 or newer, or the latest release of Chrome, Firefox, or Safari. 

 

Can I use a tablet or phone to take a course?

STEP courses are run on the Canvas LMS. Canvas can be accessed on the web, but also has a mobile app. When you visit the app store for your device, be sure to download the Student version, not the Teacher version of Canvas. While the mobile version does not have all the features of the web version of Canvas, it will allow you to do everything you need to do to fully participate in your course. 

You can find more information on the mobile app in the Participant Guide.

How do I clear my web browser information or cache?

Clearing your browser cache can help with a number of different issues related to the course software and the video player. The following links may help you find instructions specific to the browser that you are using:

 

What are STEP’s payment, refund, and course cancellation policies?

STEP Payment Policy

Courses: Students who enroll in a STEP course are required to pay for the course prior to the start date of the course. In the event of a late registration, the use of a credit card by the student is required.

STEP Refund Policy

Courses: A full refund will be given to students who, for whatever reason, wish to drop a course before it begins. No refund will be given after a course begins.

STEP Course Cancellation Policy

For a variety of reasons, STEP may have to cancel a course. Students enrolled in the cancelled course will receive a refund. They will be encouraged to enroll in the next available session of that course. 

 

When will my course certificate arrive?

If you have met the requirements to qualify for a certificate of completion for your course, a certificate will be mailed to you two weeks after the end of the course session. The end of the session is determined by the end date of the longest running course in that session. 

 

How long will I have access to my course?

Each STEP course will remain available until one year after its end date. After the end date, you will not be able to add new comments. You will be able to review all course materials, resources, and conversations.

 

What if I am not “computer literate” or not familiar with the Internet? 

Many of our course participants identify themselves as having “beginner” or “intermediate” skills with regard to using the Web. Technical support help is provided, and our staff responds promptly to any questions participants have about using the course learning environment. Our courses contain online orientation and Help features to ensure you are adequately prepared to participate in and enjoy this learning experience. 

 

I teach high school theology and have a Master’s degree. Would I still get something out of these courses? 

Whether you’ve been away from a classroom for 40 years or four months, we are convinced that you will benefit from the course material and the opportunity for discussion and shared inquiry with other adult learners. Course participant education levels range from high school to postgraduate degrees. The only prerequisite for our courses is a desire to learn and share with other adult Catholics interested in faith seeking understanding. 

 

Can I get academic credit for these courses?

Our courses are not for academic credit; rather, they seek to serve the continuing education needs of pastoral ministers and adult Catholics. Participants who complete course requirements receive a Certificate of Completion. Some of STEP’s affiliated dioceses use our courses as part of their formal ministry formation or continuing education programs. Some course participants have been able to use our courses to satisfy requirements for diaconate continuing education or degree programs through other institutions. Certificates of Completion issued to those completing a STEP course note the number of “contact hours” associated with the course. 

 

What books do I have to buy?

Most course readings are provided online, although some courses require the purchase of a text. Check for the details of a specific course and its description in our complete course catalog

 

Are credit card transactions on STEP’s website secure?

Yes, STEP uses the TouchNet Payment Gateway to process all transactions securely. The page where you enter your credit card information is a secure order form provided by TouchNet that uses SSL (secure socket layer) encryption. 

 

 

 

Have a question about STEP? Need technical assistance?
Please call 866-425-7837, email stepnd@nd.edu or fill out our Contact Us Form.